Colorado Division of Property Taxation

Property Tax Abstract of Assessment Frequently Asked Questions

What is the Abstract of Assessment?
How do I use the system?
My browser isn't listed, what should I do?
I'm not running Windows, what should I do?
The application seems to hang or take a long time to load, what should I do?
I can't run reports, what should I do?
The application begins to load but stops with an error (FRM-92050), what should I do?
The application begins to load but stops with an error (FRM-92060), what should I do?
The application loads but stops with an error (FRM-92100), what should I do?
The application loads but stops with an error (FRM-92102), what should I do?

General Troubleshooting Tips

Question:
What is the Abstract of Assessment?

Answer:
The Abstract of Assessment (abstract) is a compilation of all real and personal property located within the boundaries of each county. Under 39-5-123, C.R.S., each county assessor is required to file this report with the Property Tax Administrator annually. Real and personal property is classified according to use and listed accordingly within ten property classes. The ten property classes, as established by the Administrator, are: vacant land, residential, commercial, industrial, agricultural, natural resources, producing mines, oil and gas, state assessed, and exempt property. Within each property class, various subclasses are designated. Each subclass is assigned a four-digit code for identification purposes. Please see the Subclass Codes for more information.

Question:
How do I use the system?

Answer:
You must obtain a user ID and password from the Division of Property Taxation to use this system. Be sure to retain this ID and password somewhere safe, because you will be required to log in each time you enter the system. The system is hosted on an application server housed at the Colorado Department of Local Affairs. The application itself uses Java servlets to display forms and reports in your Web browser.

The first time you use the system, you will be prompted to install JInitiator, which is a customized version of Sun's Java Virtual Machine. The JInitiator program has been verified to work with Netscape, Mozilla, and Internet Explorer running on Microsoft Windows NT, 2000, and XP. It has also been tested using Mozilla Firefox running on SUSE Linux. Please see below if you are using a browser or an operating system not listed above.

You will need the Acrobat Reader (version 4.x and up) installed on your PC to view the Abstract reports. If you do not have it, you can get a free copy at http://www.adobe.com/.

Question:
My browser isn't listed, what should do I do?

Answer:
The Abstract application should work with any browser that supports either JInitiator or the Sun JVM. However, it DOES NOT work with AOL's built-in browser. There is a work-around for this situation, though:

  1. Start AOL and login to your AOL account

  2. Minimize the AOL window

  3. Open Internet Explorer by clicking the Start button in the lower left corner of your screen.

    Click Run
    Type "iexplore.exe" in the area labeled "Open:" on the Run dialog box
    Enter the application's URL in Internet Explorer's address field.
    Run the application.

  4. When you are finished with the Abstracts application, close the application, close the Internet Explorer window, and return to AOL.

  5. Log off AOL

Question:
I'm not running Windows, what should I do?

Answer:
The application has been tested running the Mozilla Firefox browser on SuSE Linux. It should run on any version of Linux that uses a compatible browser with the Sun Java plug-in.

Question:
The application seems to hang or take a long time to load, what should I do?

Answer:
The first time you run the application, the server must transfer some components of the application to your computer. These components (Java Archive (JAR) files) can be up to 4MB (4 million bytes) in size. Over a dial-up connection, it can take 8 to 12 minutes to complete the transfer. Once this one-time transfer is complete, the application should display the Main Menu form. Subsequent use of the application will not require this file transfer, so the Main Menu form should load in less than 15 seconds.

Question:
I can't run reports, what should I do?

Answer:
This is probably due to one of two causes. First, if your browser has a pop-up blocker running, it may prevent the reports from being displayed, since they open in a separate window. You may either disable the pop-up blocker entirely or add our site as an exception. If you wish to exempt our site, please add "156.108.28.183", "state.co.us" and "colorado.gov" to your list of exceptions. Please consult the documentation for your browser or stand-alone pop-up blocker for more information.

Second, you may not have the Acrobat Reader installed on your PC, so the reports are not viewable. Please see the "How do I use the system" section in this document for more information.

Question:
The application begins to load but stops with an error (FRM-92050), what should I do?

Answer:
The application starts to load but stops with an error "FRM-92050 - Failed to connect to the server...". This error can occur due to problems at the server or on the PC running the browser session. If you are using Internet Explorer Browser version 6, your browser settings, particularly related to cookies and Java, can cause this error. To run the application, you will need to permit session cookies from our site. You should also have your Java permissions set to allow both signed and unsigned content. Please see the General Troubleshooting section below for details on these settings. If you are sure that your browser settings are correct, the problem is likely to be on our server. Please press the 'Details' button in the error dialog window to bring up the Java error stack. Take a screen print shot of this stack for future reference; it really helps technical support to have this information.

Question:
The application begins to load but stops with an error (FRM-92060), what should I do?

Answer:
The application starts to load buts stops with an error "FRM-92060: Failed to connect to the server." This error occurs if a proxy or firewall between the application server and your computer prevents the transfer of the JAR files. If you are required to use a proxy for Internet access, please check with your network administrator to see if the appropriate port is allowed through. This can also be an issue with personal firewalls (installed on your PC) or network firewalls maintained by your network folk. All of the network traffic is on port 80, the standard HTTP port.

Question:
The application loads but stops with an error (FRM-92100), what should I do?

Answer:
The application is running but stops with an error "FRM-92100 - Your connection to the Server was interrupted. It is necessary to reestablish the session.". This error occurs when the connection between your PC and our server breaks down. Due to the way we have configured our server, this error (and the related FRM-92102 error) should very rarely happen. If it does, it is likely to be due to transient network problems somewhere along the line. Because the errors are transient, it is likely that closing your browser (both windows) and restarting it will let you work again.

Jinitiator sometimes has trouble correctly interpreting the proxy settings used by the browser. If you suspect this may be the case, verify the settings in the Jinitiator control panel. On the "Proxies" tab of the control panel, look at the "Use Browser Settings" checkbox. If it is checked, uncheck it and then manually enter the appropriate proxy settings provided by your IT folks.

In many cases, this will take care of the problem. If it doesn't please call us at 303-866-3591 for information about using the Sun Java Runtime Engine (JRE) instead of Jinitiator. If the problem is persistent or frequent, please call us at 303-866-2890 to see if we are experiencing problems at our end.

Question:
The application loads but stops with an error (FRM-92102), what should I do?

Answer:
The application is running but stops with an error "FRM-92102 - A network error has occurred...". This error is due to intermittent failures of the connection between your PC and our server. Due to the way we have configured our server, this error (and the similar FRM-92100 error) should very rarely happen. It can happen if the JInitiator settings on your PC are incorrect. Verify the settings in the Jinitiator control panel. If the "Use Browser Settings" checkbox on the "Proxies" tab of the control panel is checked, uncheck it and then manually enter the appropriate proxy settings.

In many cases, this will take care of the problem. If it doesn't please call us at 303-866-3591 for information about using the Sun Java Runtime Engine (JRE) instead of Jinitiator. However, it can also happen if our server becomes overloaded. If you think this may be the case, please log off, close your browser, and try again later. If the problem persists, please call us at 303-866-2890.

Question:
The application does not load. Internet Explorer immediately displays an error saying, "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience". What should I do?

Answer:
The application cannot run in Internet Explorer 7 when there are add-ons that call conflicting java JREs and JInitiators. To solve this problem, you will need to:

1. Go to the "Tools" pull down menu.

2. Select "Manage Add-ons".

3. Select "Enable or Disable Add-ons".

4. Use "Settings" radio buttons to "Disable"conflicting Add-ons.

Know Add-Ons conflicting with Internet Explorer 7 include:

1. Google Toolbar

2. Yahoo Toolbar

This list is by no means exhaustive, and may happen in any browser that has add-ons. Disabling add-ons can ensure that the application connection will be successful.

General Troubleshooting Tips:
If you are using JInitiator, try clearing the JInitiator JAR or jcache:

  1. Go to the Control Panel.
  2. Double-click "Oracle JInitiator 1.3"
  3. Once the JInitiator form is displayed, click on the Cache Tab Page.
  4. Then click the button labeled "Clear JAR Cache".

Please note that this will require the application to again transfer the JAR files to your PC.

Ensure that there is only one java icon in your system tray by closing all other browser tabs and browser instances when you are accessing the abstract application.

If you are using MS Internet Explorer version 6, check that permissions and security options are set correctly: In particular, Java permissions must be set correctly.

  1. Make sure that "Run Unsigned Content" and "Run Signed Content" are enabled (Security tab of Internet Options).
  2. Make sure that the Java console is enabled (Advanced tab of Internet Options).
  3. Also be sure that the checkbox labeled "Java (Sun)" is unchecked.
  4. Make sure that your proxy settings are correct for your network. (Connections tab of Internet Options).